So after less than one day Heathrow’s sparkling new Terminal 5 has ground to a halt, despite all the much trumpeted testing which was done on the systems using thousands of volunteer members of the public. BAA and the staff appear to be blaming a crap luggage conveyor system. BA are blaming problems with “staff familiarisation”. That’s right; let’s blame the staff when our shiny new technology doesn’t work. Talk about appalling management; I was always taught that the first thing you do is defend your staff publicly (whatever you may have to do behind closed doors) – but that clearly isn’t good enough for BA.
Oh and all this after BAA has been forced to suspend it’s plan to fingerprint every passenger using T5 because the Office of the Information Commissioner says it’s illegal. And why were they going to thus abuse our civil liberties? Because they have been stupid enough to build T5 such that international and domestic passengers (aka. terrorists) can mingle after security checks and could swap boarding passes!
I wonder why I won’t be flying BA any more?